Refund policy
At Natara, we want you to experience wellness with confidence. That's why we offer a straightforward guarantee.
1. 15-Day Satisfaction Guarantee
We want you to love your Natara wellness device. If for any reason you are not completely satisfied, we offer a 15-day satisfaction guarantee.
You may return or exchange your product within 15 days of receiving it. To be eligible for a return:
- The item must be in its original packaging.
- All accessories, manuals, and parts must be included.
- The product must be in clean, like-new condition.
2. 1-Year Limited Warranty
We stand behind the quality of our engineering. All Natara devices come with a 1-Year Limited Warranty covering manufacturing defects.
What is covered: Defects in materials and workmanship under normal use.
What is not covered: Damage caused by misuse, accidental drops, water damage (unless waterproof rated), or unauthorized repairs.
3. How to Initiate a Return
To start a return or warranty claim, please follow these steps:
- Email our support team at support@natarao.com.
- Include your Order Number and the reason for the return.
- For warranty claims, please attach a photo or video of the issue.
Our team responds within 24–48 hours with instructions on how to ship your product back to us.
4. Refunds & Processing
Once your return is received and inspected, we will send you an email notification. If approved:
- Your refund will be processed immediately.
- A credit will automatically be applied to your credit card or original method of payment within a few days (depending on your bank).
Please note: Shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.
Need help? Contact us at support@natarao.com